/refund-and-cancellation
Refunds and cancellation.
Last updated: August 22, 2026. This page describes current product and provider behavior. It is not a lawyer-approved policy. Billing questions: billing@zancta.tech.
What Premium is today
Premium currently includes the same implemented local tools and the same file and page limits as Free. It is optional financial support for development, plus a reserved ad-free experience if ads are introduced later. Advertising networks are not enabled on the site today.
Listed prices are ₹199 / month or ₹999 / year. The charge shown at Dodo Payments checkout is authoritative.
How to cancel
Sign in, open Account, and cancel Premium at period end when that control is shown. Cancellation is sent to Dodo Payments. You keep Premium until the paid period ends, then access returns to Free. Local tools remain available on Free.
ZANCTA does not offer an in-app “cancel immediately and refund unused days” control. Period-end cancel is the implemented path.
Who is the seller
Checkout is hosted by Dodo Payments, acting as Merchant of Record. ZANCTA does not store card data. Customer invoices, tax collection, and provider-side refund receipts are issued by that provider on covered transactions.
Refunds
Billing questions: billing@zancta.tech. Do not send card numbers, account tokens, or files by email.
Provider-initiated refunds, where allowed, are processed by Dodo Payments according to its published refund and dispute rules (including a typical merchant-dashboard window of 30 days from the original transaction, and card-network dispute processes that are separate from any “no refund” wording). Settlement timing depends on the customer’s payment method and bank.
Because Free and Premium currently use the same local processing, a refund does not remove tool access that was already available without paying.
Disputes
Card chargebacks follow the customer’s issuer and card network. Dodo Payments documents merchant response windows for disputes. A response-time SLA is not published.
Independent of ZANCTA, Indian consumers can use the government-run National Consumer Helpline (1915 / consumerhelpline.gov.in) or file at e-Daakhil. These are general public channels, not a ZANCTA-specific process.